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Our signature training program is SMART Conversations®

SMART Conversations® is an elegantly simple workshop with profound impact, and yet, it is practical and ready for use immediately. We take you through a progressively deeper understanding of how communication works from the inside out.

This is principle-based training, not situational-based, so you will be empowered to apply the principles, concepts, and skills in every situation encountered at work. And, there is a bonus: you can apply the training equally well at home and in your community. This work is about improving conversation in the workplace to enhance relationships inside and outside the organization. You can expect team effectiveness along with productivity, staff retention, client service, and business development to improve significantly.

We have designed several versions of SMART Conversations® to fit your need for flexibility. All of our workshops can be tailored for content and modularized (1-hour and 1 ½ -hours each) to meet your unique needs.

Our standard offering is a 90-minute to a 3-hour webinar with e-learning pre-work and follow-on microlearning reinforcement. We also offer a fully self-paced option, on-site workshops, follow-on coaching and more.

Try us out with “A Taste of SMART Conversations®”​

We believe that the best way to assess the value of SMART Conversations® is to experience it. We have created a convenient, affordable, two-hour SMART Conversations® Taste for this purpose. Click here to schedule your “Taste.” Please call us at 617-413-4291 for more information..

Train-the Trainer certification available

In-House Facilitator Certification Training is available for organizations that wish to train large numbers of staff cost-effectively and across geographies. We will certify your in-house trainers in all versions of SMART Conversations®. Contact us to learn more.

Facilitator Certification for Independent Professionals is available for independent consultants and trainers who would like to add our SMART Conversations® training programs to their offerings. Contact us to learn more.

Customization is our specialty

You may opt for either an open, cross-functional session or an intact team module. We will help you determine which option best suits your training goals. 

Don’t see the communication or leadership workshop you want? Let’s discuss. We are experienced organizational development consultants and curriculum designers. We can create custom workshops and training programs to meet your specific training goals. Contact us to discuss your training needs.

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73 Chelsea St, Suite 308Charlestown, Massachusetts